Terms of Service

1. Service provider

The website is operated by ProCon Medical OÜ, a company registered in Estonia.

Company

ProCon Medical OÜ

Registry code

11071397

Email

info@proconmedical.eu

Phone

+372 585 4288

2. Scope of these terms

These terms apply to your use of the ProCon Medical website, your appointment requests and your interactions with our clinic. Specific services may be subject to additional information, consent forms or agreements provided before treatment.

By using the website, you agree to use it lawfully and not to interfere with its security, availability or proper operation. These terms do not limit any mandatory rights you may have under applicable law.

3. Appointments and booking requests

You may use the website to request an appointment or contact the clinic about its services.

• Please provide accurate contact details and information necessary to process your request.
• Submitting a booking request does not, by itself, guarantee that an appointment has been confirmed.
• An appointment is confirmed when the clinic communicates its confirmation through the applicable booking process.
• If further information is required, the clinic may contact you using the details you provided.

4. Services and medical information

Information published on the website is provided for general informational purposes and to help you understand the services offered by ProCon Medical.

Website content does not replace an individual medical consultation, diagnosis or treatment plan. The suitability of a procedure or treatment depends on your individual circumstances and the assessment of an appropriately qualified healthcare professional.

Results, recovery times and treatment outcomes may vary between individuals. Any questions about risks, contraindications, expected results or aftercare should be discussed with your healthcare professional.

5. Prices and payment

Applicable service prices are communicated through the relevant service information or directly by the clinic. Please confirm the current price and what is included before proceeding with treatment.

Any applicable payment requirements, payment methods and additional charges will be communicated to you before you are required to pay.

Where a deposit, advance payment or other specific payment condition applies, the clinic will provide the relevant terms before you commit to it. Nothing in this section creates a payment obligation that has not otherwise been properly communicated and agreed.

6. Cancellation and rescheduling

If you cannot attend your appointment, please contact the clinic as soon as possible using the contact details provided in your booking confirmation or on this website.

Any applicable cancellation deadlines, missed appointment charges, deposit conditions or refund rules must be communicated to you before they apply.

If you need to reschedule, contact the clinic to discuss alternative appointment times. Changes are subject to availability and confirmation by the clinic.

7. Patient responsibilities

To support safe and effective care, patients are expected to:

• Provide accurate and relevant information to the healthcare professional.
• Inform the clinic of relevant changes to their health or circumstances.
• Follow the instructions provided by the healthcare professional, including applicable aftercare guidance.
• Attend appointments on time or notify the clinic if they cannot attend.
• Treat clinic staff respectfully and use the website responsibly.

Please contact the clinic if you do not understand any instructions or require clarification about treatment or aftercare.

8. Website use and availability

We aim to keep the website accurate and available, but we cannot guarantee uninterrupted access or that all content will always be free from errors.

We may update website content, introduce changes or temporarily restrict access for maintenance, security or operational reasons. We do not exclude or limit liability where doing so would be unlawful.

9. Personal data and privacy

Personal data submitted through the website or collected in connection with appointments is handled in accordance with applicable data protection law and our Privacy Policy .

Please refer to the Privacy Policy for information about the purposes of processing, legal bases, recipients, retention and your data protection rights.

10. Complaints and disputes

If you have a concern about a service or appointment, please contact the clinic first so that we can review the matter and try to resolve it.

Nothing in these terms prevents you from exercising rights available to you under applicable Estonian or European Union law.

Where a dispute cannot be resolved directly, it may be referred to the competent authority or court in accordance with applicable law.

11. Changes to these terms

We may update these terms when our services, website or legal obligations change. The latest version will be published on this page with its revision date. Any mandatory consumer rights remain unaffected.